Swissport Cargo Services, the airfreight division of Swissport International, the world’s leading provider of ground handling services to the aviation sector, has been named Air Cargo Handling Agent of the Year 2010 for the second year in succession. The distinction was bestowed at Air Cargo World in Shanghai.
Zurich – Swissport Cargo Services, the airfreight division of Swissport International, the world’s leading provider of ground handling services to the aviation sector, has been named Air Cargo Handling Agent of the Year 2010 for the second year in succession. The distinction was bestowed at Air Cargo World in Shanghai.
With its World Air Cargo Awards – the “Oscars” of the industry – the reputed Air Cargo Week magazine honours the best and most popular service providers within the airfreight sector. Swissport has been voted Air Cargo Handling Agent of the Year for 2010 by its key industry partners, prevailing over renowned handling competitors. Rudolf Steiner, Senior Vice President Middle East & Asia, received the prestigious award at Air Cargo World in Shanghai on 9 June.
“We are delighted to have gained this distinction,” says John Batten, Executive Vice President Cargo Services at Swissport International. “And we would like to offer our thanks to our customers for their votes and their confidence in us. Needless to say, we could not have won this award without the constant and exceptionally high commitment of all our personnel. So I would also like to thank our entire Cargo Services team, and congratulate them on their achievement.”
“Earning this distinction two years in a row is no coincidence,” Batten continues. “It confirms to us that we are on the right track with our customer-focused strategy; and it is a tremendous incentive for us to continue to steadily enhance our service and performance levels.”
Swissport Cargo Services is one of the world’s biggest airfreight handlers, and generated total operating revenue of around EUR 220 million last year. The division of Swissport International serves some 300 airline customers at more than 90 stations around the world.
Swissport’s cargo organisation has proved itself to be extremely innovative and customer-focused over the last few years. The adoption of customer relationship management and Cargo 2000 are just two of many actions that the division has taken under its continuous improvement process and in its endeavours to further raise customer satisfaction.
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