Next IT Corporation, the pioneer of Human Emulation Software(TM), announced that it has signed an agreement with Continental Airlines to implement its ActiveAgent solution on their Web site, continental.com.
Spokane, Wash. – Continental, the world’s fifth largest airline, was recently awarded ‚Best Airline for North American Travel‘ by Business Traveler Magazine readers and was also rated the top airline in Fortune magazine’s annual airline industry list of World’s Most Admired Companies for the sixth consecutive year.
By implementing Next IT’s Human Emulation Software, ActiveAgent, Continental will revolutionize the way it supports its customers on the Web through the use of a Virtual Expert. The Continental Virtual Expert will be available 24/7/365 and will interact with customers to effectively interpret their requests and provide accurate answers to all travel needs. From booking a flight to understanding what visa requirements exist when traveling overseas, ActiveAgent will help Continental provide the same high-touch service available within the call center environment, on the Web.
„We are excited to partner with Continental on this very important project,“ said President and CEO of Next IT, Fred Brown. „Today’s travelers are looking for quick answers to their questions and the implementation of our technology will provide Continental customers with a friendly, fast and accurate experience.“
„Continental.com is our one-stop shop for travel planning and information, and the Human Emulation Technology from Next IT will undoubtedly introduce a whole new level of ease to our site. Our Virtual Expert powered by Next IT will quickly and accurately guide our customers to the answers they’re looking for, without the hassle of navigating through menus or search results,“ said Mark Bergsrud, Senior Vice President of Marketing Programs and Distribution at Continental Airlines. „We are constantly looking for ways to improve our ability to deliver the best customer experience, and our Virtual Expert will be an invaluable resource to our customers.“
About Next IT Corporation Next IT’s Human Emulation Software, ActiveAgent, creates Virtual Experts that are redefining the communication between people and technology. ActiveAgent, accurately understands and interprets natural language questions and delivers exact results across multiple service channels such as the Web, contact center, intranet, mobile devices, and more. For more information on Next IT and its customers, please email info@nextit.com or visit NextIt.com.