The company invests in route segmentation, creates new packages
and launches new website
São Paulo, May 12, 2009 – (NYSE: TAM, Bovespa: TAMM4) TAM Viagens, our tourism provider, is investing in updating its line of products and services. The aim is to offer an even more personalized service to its customers, encouraging them to take advantage of the best that life has to offer. „Accumulate good memories“ is the company’s new theme.
„TAM Viagens offers a lot more than just trips and tours. We provide lifetime memories. Only a company that knows everything about the destinations and is backed by the largest airline in the Southern Hemisphere can guarantee such an all-inclusive experience,“ states Sylvio Ferraz, the company’s director.
TAM Viagens has invested in product subdivision to serve its customers. The objective is to make it easy for the customer to choose the ideal package from among the 600 products offered by the company, which have been divided into eight areas of interest: ecotourism; getaways; sports; family; experiences; fun and entertainment; events and shows; and beaches.
TAM Viagens new website
Another TAM Viagens initiative is the renovation of its website (www.tamviagens.com.br). With a more modern design and new tools, it gives the company’s customers the ability to make purchases online.
The main new feature is the „Build your trip“ option. There the customer can choose what he/she is most interested in from among the options offered by the company: plane ticket, hotel, car rental, transfers and city tours. All the services may be acquired separately, and even the category for hotel, accommodations and services can be specified.
For those that prefer all-inclusive packages, there is the option for a query based on areas of interest. The site also highlights special offers, five national and international trips and packages with the nearest departure dates. The customer is also given the option of being able to receive news, sales and travel tips. The website also provides a list of TAM Viagens retail locations throughout Brazil.
Charter and train travel
During peak tourist season, the company also offers charter flights to Bariloche, Fortaleza, Natal, Recife, Maceió, Salvador, Una and Porto Seguro, with differentiating factors such as hot meals on board, exclusive check-in and daytime and direct flights. Customers can also take advantage of the 24 hour Help Center using the phone numbers 00800-7708826 or (11) 3068-7990 (call collect).
In the international packages, train trips through Europe are available for sale beginning in the month of May. Milan & Rome, Madrid & Barcelona, Paris & London and Frankfurt & Berlin are some of the packages available that will connect our flights to the European continent with the charm and comfort of trains.